Virtual Assistant for Shopping

The Customer

Industry: Retail

Our client is one of the most exquisite dressing stores. They are in selection and creation of the most amazing designs for their clients that focus on enhancing their personalities. the client wanted to develop a virtual assistant in such a way that engages customers and give them a personalized shopping experience.

Challenges

  • Unable to track customer’s buying behavior
  • Lack of Omnichannel experience
  • Need of Technology Upgradation

The Solution

We designed a chatbot based solution which communicated with customers and learns the behavior of customers and suggest them the clothes they wanted to visit at their nearby stores. Virtual Assistant also helps in promoting loyalty programs, promotional offers and personalized messages to targeted customers. The chatbot is designed in such a manner that it will track history of buying behaviour of every customer and will suggest the best product and brand for their future shopping of the products.

Results

  • 40% Increase in Customer Loyalty
  • 30% more footfalls due to hyper-personalized content
  • 35% Rise in Sales revenue through proximity sales promotion

More Work